Billing and Account Questions
Where should I manage my account?
If you subscribed to Dailey Method Online via the mobile app, you need to perform your account management within the app, this includes canceling memberships and resetting passwords.
If you have been a long-time subscriber or you subscribed through this site via a web browser, you should manage your account via this site only, including resetting your password, updating your payment method, or canceling your membership.
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
Please note, passwords should not be reset via mobile apps. Please reset your password on the web first, then update your password in your mobile app.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account from the top navigation menu. Select Password and update your password.
Please note, passwords should not be updated via mobile apps. Please reset your password on the web first, then update your password in your mobile app.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account from the top navigation menu. Select Billing and update your billing information.
Please note, if you subscribed via the mobile apps, please update all information within the mobile app.
How do I cancel my recurrring subscription?
If you subscribed through one of our mobile apps, you must cancel your subscription in the mobile app.
For all other subscribers, once signed into your account, you can cancel your recurring subscription by clicking My Account from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined, why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My credit card is expiring or has changed, will my subscription automatically cancel?
We attempt to charge your card several times before a subscription is canceled.
Often credit card companies automatically update expiration dates or new account numbers.
Please do not assume that your subscription has been canceled due to out of date credit card information. It is the consumer's responsibility to cancel the subscription to prevent being auto-renewed at the end of term. Thank you for your understanding.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV. You may also cast videos to your smart TV by using Chromecast (Chrome) or AirPlay (Safari).
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere! You can also download our mobile app, and log in to view your content!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
Mobile App Questions
I'm a subscriber, how do I access the mobile app?
Simply download the apps and log in with your existing email and password. Your subscription will not display in the mobile app, but you will still be able to view content and manage your favorites.
I'm a subscriber, why isn't my subscription listed in the mobile app?
If you subscribed via our website, you should manage your account within the website. You will be able to log in and view video content with your current subscription, but will not be able to manage your subscription within the app.
I reset my password on the mobile app, but it isn't being recognized, what should I do?
Please reset your password via the website, then update your mobile app with that password. If you need more instruction, see resetting your password above.
I subscribed via the mobile app, but I have an issue with billing. How do I get help?
All in-app purchased subscriptions are manged by the end user with Google or Apple depending on which app your are using. For billing inquiries, please use the following links for help.